Shipping policy

Shipping Policy – Swipe Shop

Last Updated: October 29, 2026

At Swipe Shop, we aim to provide a clear and reliable shipping experience for every customer. This Shipping Policy explains our delivery area, shipping costs, order processing times, estimated delivery times, and tracking information.

1. Shipping Destination

Swipe Shop currently delivers exclusively to addresses within France.

We do not currently offer shipping to other countries. Please ensure that your shipping address is complete and located within our delivery area when placing an order.

2. Shipping Costs

We offer free standard shipping on all orders delivered within France.

There are no standard shipping fees charged for eligible orders. Any applicable charges, if introduced for a specific service in the future, will be clearly displayed before checkout.

3. Order Processing Time

Orders are generally processed within 1–2 business days after the order is placed.

Order processing includes order verification, preparation, and packing before dispatch.

Please note that processing times exclude weekends and public holidays. During periods of high order volume or unforeseen operational delays, processing may take longer.

4. Estimated Delivery Time

Our estimated delivery time consists of order processing time and transit time.

Shipping Stage	Estimated Time
Order processing	1–2 business days
Transit after dispatch	3–5 business days
Total estimated delivery	4–7 business days

Delivery estimates begin when the order is placed. The transit period begins after the order has been dispatched.

These are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the delivery address, carrier operations, public holidays, weather conditions, and other unforeseen circumstances.

5. Order Confirmation

After placing an order, customers may receive an order confirmation by email containing the relevant order details.

Please review your order confirmation and contact us promptly if you notice an error in your shipping information.

6. Shipment Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking updates may take some time to appear in the carrier's system. Customers can use the tracking information provided to follow the progress of their shipment.

If you have questions about your delivery or tracking information, please contact our customer support team.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout, including the recipient's name, street address, postal code, and city.

Incorrect or incomplete address information may cause delivery delays or unsuccessful delivery attempts.

If you need to correct your address after placing an order, contact us as soon as possible. Address changes may not be possible once the order has been processed or dispatched.

8. Delayed or Missing Orders

Although we aim to meet our estimated delivery times, occasional delays may occur due to carrier issues, weather conditions, public holidays, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us with your order number so we can assist you.

Nothing in this section limits any delivery obligations or consumer rights applicable under French or European Union law.

9. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or contains an incorrect item, please contact our customer support team.

Please provide your order number, a description of the issue, and photographs where possible. We will review your request and explain the appropriate next steps in accordance with our Return and Refund Policy and applicable consumer protection laws.

10. Returns and Refunds

Swipe Shop offers free return shipping for eligible returns.

Customers may request a return within the applicable return period, subject to our Return and Refund Policy and mandatory consumer rights.

Eligible refunds are generally processed within 5 business days after the returned item has been received and inspected, subject to applicable legal requirements.