Shipping policy

Shipping Policy

Last Updated: September 22, 2026

At Swipe Shop, we aim to make your shopping experience simple and transparent. This Shipping Policy explains where we ship, shipping costs, estimated delivery times, order processing, and delivery-related information.

Swipe Shop offers home decor and furniture, including table lamps, pendant lights, dining chairs, and other home products.

1. Shipping Destinations

Swipe Shop currently ships within France only.

We do not currently offer shipping to destinations outside France.

2. Shipping Cost

Standard Shipping: FREE

There is no standard shipping charge for eligible orders delivered within France.

Any applicable charges that are not part of standard shipping will be clearly displayed during checkout before you complete your purchase.

3. Standard Delivery Time

Our estimated standard delivery time is:

3–7 business days

Delivery times are estimates and may vary depending on the destination, product availability, order processing, carrier operations, weekends, public holidays, or circumstances outside our reasonable control.

The estimated delivery period does not necessarily include the time required to process an order before it is handed to the delivery carrier.

4. Order Processing

Orders are processed after the order has been successfully placed and payment has been confirmed.

We make reasonable efforts to process orders promptly. If there is an unexpected delay affecting your order, we may contact you using the contact information provided during checkout.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your:

Full name
Street address
Apartment or building number, where applicable
Postal code
City
Phone number

If incorrect or incomplete address information causes a delivery problem, additional arrangements may be required to complete delivery.

6. Delivery Tracking

Where tracking is available for your shipment, relevant tracking information may be provided after your order has been dispatched.

Tracking availability may depend on the delivery service used for your order.

7. Delayed Deliveries

Although we provide an estimated delivery period of 3–7 business days, delivery times can occasionally be affected by circumstances such as:

Carrier delays
Public holidays
Severe weather
Incorrect or incomplete delivery information
High shipping volumes
Transportation disruptions
Other circumstances outside our reasonable control

If your order has not arrived within the expected delivery period, please contact us with your order number so we can assist you.

8. Damaged Packages or Products

If your package appears damaged when delivered, please inspect the product as soon as reasonably possible.

If the product has been damaged during delivery, contact us promptly and provide:

Your order number
A description of the damage
Photographs of the product
Photographs of the packaging, where available

We will review the information and provide instructions for the next steps.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact our customer support team.

Please provide your order number and details of the issue so that we can review the order and assist you.

10. Failed Delivery

If a delivery cannot be completed because the delivery information provided by the customer is incorrect or because the recipient is unavailable, the carrier may provide additional delivery instructions or attempt another delivery according to its procedures.

If you experience a delivery problem, please contact us for assistance.

11. Delivery to France Only

At this time, Swipe Shop does not ship internationally.

Shipping Area: France
Shipping Method: Standard Shipping
Shipping Cost: Free
Estimated Delivery: 3–7 business days

12. Consumer Delivery Rights

This Shipping Policy does not limit any mandatory consumer rights under French or European Union law.

Where a specific delivery period has not been agreed, EU consumer rules generally require a trader to deliver goods without undue delay and, in any event, within 30 days. (europa.eu)