Frequently Asked Questions
Find answers to common questions about Swipe Shop, our home decor and furniture products, ordering, shipping, and customer support.
General Questions
What does Swipe Shop sell?
Swipe Shop specializes in home decor and furniture, including table lamps, pendant lights, dining chairs, and other products for modern living spaces.
Where does Swipe Shop ship?
We currently ship within France only.
Do you offer free shipping?
Yes. Standard shipping is free on orders delivered within France.
How long does delivery take?
Our estimated standard delivery time is 3–7 business days. Delivery times may vary depending on order processing and the delivery address.
Orders
How can I place an order?
You can browse our products, select the items you would like to purchase, add them to your shopping cart, and complete the checkout process with your delivery and payment information.
Can I check my order status?
If you have questions about your order status or delivery, please contact our customer support team. Include your order number and the email address used when placing the order.
What information should I provide when contacting customer service?
For an existing order, we recommend providing your order number, name, and the email address used to place the order. This helps us identify your order and assist you more efficiently.
Products
What types of home decor products do you offer?
Our collection includes decorative and functional products selected for different home interiors, including table lamps and pendant lights.
What types of furniture do you offer?
Our furniture collection includes dining chairs and other furniture products that may be added to our collection over time.
Where can I find product details?
Product pages provide information about each item, including available specifications, dimensions, materials, and other relevant details when applicable.
Shipping
Is shipping available outside France?
At this time, Swipe Shop ships within France only.
How much does standard shipping cost?
Standard shipping is free for deliveries within France.
What is the estimated delivery time?
Standard delivery is estimated at 3–7 business days. Actual delivery times may vary depending on the destination and order processing.
Will I receive delivery updates?
Where delivery tracking or shipping updates are available for your order, the relevant information will be provided through the order or shipping communication.
Returns and Refunds
Can I return a product?
Returns are handled according to our Return and Refund Policy. Please review that policy for information about eligibility, return conditions, and the applicable process.
How do I request a return or refund?
Please contact Swipe Shop customer support with your order number and details of your request. Our team will provide the applicable instructions based on our Return and Refund Policy.
Customer Support
How can I contact Swipe Shop?
You can contact us using the following details:
Swipe Shop
125 Boulevard Saint-Michel
75005 Paris, France
Phone: +33 1 43 54 32 78
Email: swipeshop99@gmail.com
Where is Swipe Shop located?
Our business address is:
125 Boulevard Saint-Michel, 75005 Paris, France
If you have any other questions about our products, orders, shipping, or policies, please contact our customer support team.