FAQs

Frequently Asked Questions (FAQs) – Swipe Shop

Welcome to the Swipe Shop FAQ page. Find answers to common questions about our products, ordering, shipping, delivery, returns, and refunds.

1. About Our Products

What products does Swipe Shop offer?

Swipe Shop offers a carefully selected range of home decor and furniture, including table lamps, pendant lights, dining chairs, and home furnishing pieces designed to complement modern living spaces.

Where is Swipe Shop located?

Our business address is 125 Boulevard Saint-Michel, 75005 Paris, France.

2. Orders & Payments

How can I place an order?

You can browse our online store, select your preferred products, add them to your cart, and complete the checkout process using the available payment methods.

How long does order processing take?

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Can I modify or cancel my order?

Please contact our customer support team as soon as possible if you need to modify or cancel an order. Changes may not be possible once an order has been processed or dispatched.

3. Shipping & Delivery

Where does Swipe Shop deliver?

We currently deliver exclusively to addresses within France.

Is shipping free?

Yes. We offer free standard shipping on all orders delivered within France.

How long does delivery take?

Our estimated delivery time is 4–7 business days in total, including:

Order processing: 1–2 business days.
Transit time: 3–5 business days after dispatch.

Delivery estimates may vary due to carrier delays, public holidays, or unforeseen circumstances.

Will I receive tracking information?

Where tracking is available, tracking details will be provided after your order has been dispatched.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery period, please contact us at swipeshop99@gmail.com with your order number.

4. Returns & Refunds

What is your return policy?

You may request a return within 14 days of receiving your order, subject to our return policy and applicable consumer protection laws. Please contact us before returning an item for instructions.

Is return shipping free?

Yes. We provide free return shipping for eligible returns. Please contact our customer support team to arrange the return.

How long do refunds take?

Eligible refunds are processed within 5 business days after the returned item has been received and inspected. The time it takes for the funds to appear in your account may depend on your payment provider or bank.

What if I receive a damaged, defective, or incorrect item?

Please contact us with your order number, a description of the issue, and photographs of the item if possible. Our support team will help you determine the appropriate next steps.

Are returns subject to any conditions?

Returned items should generally be in their original condition with original packaging and accessories where applicable. These conditions do not affect any mandatory consumer rights under applicable law.

5. Customer Support

How can I contact Swipe Shop?

You can reach us using the following contact details:

Business Name: Swipe Shop
Address: 125 Boulevard Saint-Michel, 75005 Paris, France
Phone: +33 1 43 54 32 78
Email: swipeshop99@gmail.com

What information should I include when contacting customer support?

For order-related questions, please include your order number, the email address used for your purchase, and a clear description of your question or concern.