Privacy policy

Privacy Policy – Swipe Shop

Last Updated: October 29, 2026

At Swipe Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact our customer support team.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable data protection laws.

1. Business Information

Business Name: Swipe Shop

Business Address:
125 Boulevard Saint-Michel
75005 Paris, France

Email: swipeshop99@gmail.com

Phone: +33 1 43 54 32 78

For privacy-related questions or requests, please contact us using the details above.

2. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

Personal Information

Name and surname
Billing and shipping address
Email address
Phone number

Order Information

Products purchased
Order number and order history
Delivery and order status
Information needed to manage returns and refunds

Payment Information

Payments are handled through the payment methods available at checkout. We may receive transaction confirmations and limited payment-related information needed to process orders and refunds. Full payment card details are generally handled by the relevant payment service provider.

Technical Information

When you browse our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited, and interactions with our website. Cookies and similar technologies may be used where permitted by applicable law.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

Processing and fulfilling customer orders.
Arranging shipping and delivery within France.
Sending order confirmations and delivery updates.
Responding to customer inquiries.
Managing returns, refunds, and cancellations.
Maintaining website security and preventing fraud.
Improving website functionality and customer experience.
Meeting applicable legal, accounting, and tax obligations.
Sending marketing communications where permitted and, when required, with your consent.

We do not use personal information for purposes incompatible with those explained in this policy without an appropriate legal basis.

4. Legal Basis for Processing

Where required by the General Data Protection Regulation (GDPR), we process personal information on one or more of the following legal bases:

Contract: To process orders and provide the products and services you request.
Legal obligation: To comply with applicable legal, tax, and accounting requirements.
Legitimate interests: To secure our website, prevent fraud, and improve our services, where those interests do not override your rights.
Consent: To use optional cookies or send certain marketing communications when consent is required.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing carried out before the withdrawal.

5. Sharing Your Information

We may share relevant personal information with trusted service providers when necessary to operate our store and fulfil orders. These providers may include:

E-commerce platform and website hosting providers.
Payment processors.
Shipping and delivery companies.
Customer support and communication providers.
Website analytics and security service providers.
Professional advisers and public authorities where required by law.

We share only the information reasonably necessary for the relevant purpose. We do not sell customers' personal information to third parties.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve performance, and understand website usage.

Where required by law, non-essential cookies, including certain analytics and advertising cookies, will only be used after the appropriate consent has been obtained.

You can manage your cookie preferences through the available cookie settings on our website and through your browser settings. Disabling certain cookies may affect some website features.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including order processing, customer support, handling returns and refunds, resolving disputes, and meeting legal obligations.

Order and transaction records may be retained for the periods required under applicable French accounting, tax, and consumer protection laws. When information is no longer needed, we will delete it or anonymise it where appropriate, subject to applicable legal requirements.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, or misuse.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect information in accordance with applicable requirements.

9. International Data Transfers

Some service providers may process personal information outside France or the European Economic Area.

Where personal information is transferred internationally, we take steps to ensure that the transfer complies with applicable data protection laws. Depending on the circumstances, this may include relying on an adequacy decision or appropriate safeguards, such as Standard Contractual Clauses.

10. Your Privacy Rights

Subject to applicable law, including the GDPR, you may have the right to:

Access: Request a copy of your personal information.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of personal information where the legal conditions are met.
Restriction: Request restriction of certain processing activities.
Objection: Object to processing carried out on certain legal bases.
Data portability: Receive certain personal information in a structured, commonly used format.
Withdraw consent: Withdraw consent where processing relies on your consent.

You may also have the right to lodge a complaint with the French data protection authority, the Commission Nationale de l'Informatique et des Libertés (CNIL).

To exercise your rights, contact us at swipeshop99@gmail.com. We may need to verify your identity before responding to a request.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children. We do not knowingly collect personal information from children in circumstances where parental consent is legally required.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the situation and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate under their own privacy policies, and Swipe Shop is not responsible for their privacy practices.