Refund policy

Return & Refund Policy

Last Updated: September 22, 2026

At Swipe Shop, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and process for returning products purchased from our online store.

Swipe Shop sells home decor and furniture, including table lamps, pendant lights, dining chairs, and related products. We currently ship orders within France only.

1. Return Period

You may request a return within 14 days of receiving your order, provided the product meets the return conditions described below.

For customers in France and the European Union, statutory consumer rights that apply to your purchase remain unaffected by this policy.

2. Return Conditions

To be eligible for a return, the product should:

Be unused and in its original condition
Be returned with its original packaging where reasonably possible
Include all accessories, parts, manuals, and other items supplied with the product
Not show signs of damage caused after delivery
Be accompanied by the order information or proof of purchase

Certain products may be excluded from return where applicable under French or EU consumer law.

3. Damaged or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging where applicable

We will review the information and provide instructions for the next steps.

4. How to Request a Return

To request a return, contact Swipe Shop using the information below:

Email: swipeshop99@gmail.com
Phone: +33 1 43 54 32 78

Please include your order number and the reason for your return request.

Do not send a product back before receiving return instructions from our customer support team.

5. Return Shipping

For returns due to a change of mind, return shipping arrangements and any applicable costs will be handled according to the applicable return conditions and French/EU consumer law.

If a product is defective, damaged on arrival, or incorrectly supplied, please contact us before returning it so we can provide the appropriate instructions.

6. Refunds

Once your returned product has been received and reviewed, we will process an eligible refund in accordance with applicable law.

Where a refund is approved, the refund will generally be made using the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or bank.

7. Refund Amount

For an eligible return, the refund will be handled in accordance with applicable French and EU consumer protection requirements.

Where required by applicable law, the refund may include the applicable standard delivery charge originally paid by the customer.

Additional delivery costs resulting from a customer choosing a more expensive delivery option may not be refundable where permitted by law.

8. Exchanges

If you would like to exchange a product, please contact us before sending the item back. Exchange availability may depend on product availability.

Where an exchange is not available, an eligible refund may be provided in accordance with this policy and applicable law.

9. Exceptions

Some products or situations may be subject to specific return restrictions where permitted by applicable law, including products that:

Have been damaged through improper use or handling after delivery
Have been altered or modified by the customer
Cannot be returned for legal or hygiene-related reasons where an applicable legal exception applies
Are otherwise excluded under applicable French or EU consumer law

Nothing in this policy limits any mandatory consumer rights provided under applicable law.