Refund policy

Return and Refund Policy – Swipe Shop

At Swipe Shop, we want our customers to have a clear and straightforward shopping experience. This Return and Refund Policy explains how to request a return, how return shipping works, and when eligible refunds are processed.

1. Return Window

Customers may exercise their right to return eligible products within 14 days of receiving their order, in accordance with applicable consumer protection laws.

To initiate a return, please contact our customer support team before sending the product back. We will provide instructions for completing your return.

2. Return Conditions

To help us process your return, please ensure that:

The product is returned in its original condition, with original packaging and accessories where applicable.
You contact us before returning the item to receive return instructions.
You provide your order number and the reason for your return.

These conditions do not limit any mandatory rights you may have under applicable French or European Union consumer law.

3. Return Shipping Costs

Swipe Shop offers free return shipping for eligible returns.

Please contact our customer support team before shipping any item back. We will provide the necessary return instructions and information about arranging your return.

Customers should not send products to our business address without first receiving return instructions.

4. Refund Policy

Once we receive and inspect a returned product, we will determine whether the refund is eligible under this policy and applicable law.

Eligible refunds are processed within 5 business days after the returned item has been received and inspected.

Refunds are generally issued to the original payment method used for the purchase. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Where applicable law requires an earlier refund or provides different refund conditions, those legal requirements will apply.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs of the product where possible. Our customer support team will review your request and explain the appropriate next steps.

Your statutory consumer rights, including applicable legal guarantees, remain unaffected.

6. How to Request a Return or Refund

To request a return or refund, contact us using the details below.

Business Name: Swipe Shop

Email: swipeshop99@gmail.com

Phone: +33 1 43 54 32 78

Business Address:

125 Boulevard Saint-Michel
75005 Paris
France

Please include your order number, the product name, and the reason for your request so our team can assist you efficiently.

7. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact our customer support team as soon as possible. Cancellation may not be possible once the order has been processed or shipped.

Your statutory cancellation and withdrawal rights under applicable French and European Union law remain unaffected.

8. Statutory Consumer Rights

For eligible online purchases in France, consumers generally have a 14-day statutory withdrawal period from receipt of goods. Certain exceptions may apply depending on the nature of the product and the circumstances of the purchase.

Where a statutory withdrawal right applies, refunds, return costs, and deadlines will be handled in accordance with applicable law. Our policy does not exclude or restrict mandatory consumer rights.